Administrative Readiness & Relational Fit Assessment

A reflective inventory of your professional self-awareness, relational approach, and working style. There are no right or wrong answers — please respond honestly and from your genuine experience. Your first instinct is usually the most accurate.

69 questions | Approximately 25-30 minutes | Confidential

Name(Required)

First Last

Email(Required)

Enter Email Confirm Email

Position Applied For(Required)

Years of Administrative Experience(Required)

This assessment is designed to help us understand your professional self-awareness, relational approach, and readiness for the depth of work we do at LivLove Clinic. Please complete it in one sitting in a quiet space. All responses are reviewed confidentially by the hiring clinician and are not shared beyond the hiring process.

Section A

A(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I am generally able to maintain emotional stability when dealing with a difficult, distressed, or demanding client — whether in person, on the phone, or by email.
When I make an administrative error or receive critical feedback from my employer, I can process it without it significantly disrupting my functioning or my attitude for the rest of the day.
I am aware of how my own mood or stress level affects the quality of my interactions with clients and colleagues.
I sometimes find it difficult to leave work concerns behind at the end of the day.
I have a reliable way of resetting after a stressful interaction or a demanding stretch of work — so that the next client or task gets my full attention.
I can recognize when I am becoming reactive or flustered during a difficult interaction and adjust my tone or approach in the moment.
I have reflected on — or sought support for — patterns in how I respond to stress, conflict, or criticism that I know can affect my professional relationships.

Section B

When my employer or a colleague offers feedback I disagree with, I typically:(Required)

Listen fully before forming a response, even if I feel defensive

Explain my reasoning clearly so they understand my perspective

Feel hurt or misunderstood and need time before I can engage with it

Accept it in the moment but find myself returning to it with frustration later

If a client interaction goes poorly or a client complains about how they were handled, my first instinct is to:(Required)

Reflect on what I may have done that contributed to their experience

Consider whether the client’s behaviour or expectations were unreasonable

Review what happened and try to determine objectively who was at fault

Feel unsettled and seek reassurance from my employer or a colleague

When I make a mistake in my work — a scheduling error, a missed message, an incorrect file — I:(Required)

Acknowledge it directly, flag it to the relevant person, and work to fix it

Acknowledge it but feel significant shame that takes time to resolve

Assess whether it actually matters before deciding whether to flag it

Find it difficult to admit mistakes, particularly to my employer

B(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I believe most misunderstandings in my professional relationships are due to factors outside my control.
I actively seek out feedback on how I am doing in my role — I do not wait to be told.

When I receive recognition or praise for my work, I:(Required)

Feel genuinely pleased and move on

Feel I deserve it and notice when recognition is not forthcoming

Downplay it but privately feel validated

Rely on it more than I would like to admit

Section C

C(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I can often sense when a client is distressed, anxious, or not okay — even when they have not said so directly.
I sometimes find myself focused on completing a task or getting information from a client before fully listening to what they are actually communicating.
I am comfortable sitting with a client’s distress or upset without feeling the need to immediately fix it, explain it away, or rush them through it.
Some client interactions leave me drained in ways that affect how I show up for the next person or task.

When a client expresses frustration or complaints directly at me, I typically:(Required)

Stay calm, listen fully, and try to understand what they need

Feel defensive but manage it professionally

Feel hurt or rattled and find it difficult to stay composed

Become more procedural and formal as a way of managing my discomfort

When a client contacts the clinic in a way that feels demanding, unusual, or outside the normal process, I:(Required)

Notice my reaction and work to respond to what the client actually needs

Manage it but may default to policy as a way of limiting the interaction

Redirect them to the appropriate channel — the process exists for a reason

Find that certain types of clients or requests consistently bring out impatience or reactivity in me

C(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I believe I am significantly more personable or easy to deal with than most people in similar roles.

Section D

In a team or workplace environment, I am most likely to:(Required)

Share ideas openly and build on what others are already doing well

Naturally take on more coordination or direction — I like things to run smoothly

Work well on my own and contribute when asked

Notice when my efforts or ideas are not given adequate recognition

When a colleague handles a client interaction or an administrative task in a way I think is less effective, I:(Required)

Trust in their judgement and stay curious about their approach

Offer my perspective if the opportunity arises naturally

Feel frustrated but say nothing

Find myself wondering why they are not doing it better

D(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I am comfortable taking direction from my employer even when I would have approached something differently.
I believe that when a client has a poor experience at a clinic, it is usually the fault of whoever handled the interaction.

When a client leaves a positive interaction with the clinic, I typically attribute that to:(Required)

The overall care and culture of the clinic — it takes everyone

How I handled that specific interaction

Both — the team and my own contribution equally

The client — some people are just easier to work with

Section E

E(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I am comfortable saying ‘I’m not sure — let me find out’ or ‘I made an error and I want to fix it’ in a professional setting.
In professional settings, I prefer to project confidence and competence rather than show uncertainty — even when I am not fully sure.
I adapt easily when feedback asks me to change how I do something I thought I was already doing well.
Critical feedback about how I handled something tends to stay with me longer than positive feedback does.
I have a stable and consistent sense of who I am professionally, regardless of how a particular day or interaction goes.
My sense of how I am doing at work is closely tied to how clients and colleagues respond to me on any given day.
I can hold competing priorities or viewpoints at the same time without needing to immediately resolve them or decide who is right.
I often feel I have a clearer sense of what a client or colleague needs than they do themselves.

Section F

A client who has always been pleasant calls in an unusually distressed and irritable state, and says the clinic has let them down. You:(Required)

Listen fully, acknowledge their experience, and explore what happened — including whether something on our end contributed

Acknowledge their frustration and gently explore what triggered it, keeping an open mind

Feel defensive and find yourself wanting to explain why the clinic did nothing wrong

Wonder whether the client is being unreasonable

Your employer asks you to handle something in a way that is different from how you have been doing it. You:(Required)

Try the new approach and stay genuinely open to it working better

Ask a clarifying question, discuss the reasoning, and align on the best approach together

Follow the direction but feel quietly certain your way was better

Find it difficult to set aside how you have been doing it

A colleague receives acknowledgment for a contribution to the clinic that you feel you also played a significant part in. You:(Required)

Feel genuinely happy for them

Feel a passing pang of resentment but let it go

Notice a lasting sense of being overlooked or unappreciated

Feel it is important to clarify your contribution

You suggest a better way of handling a scheduling or intake process and your employer goes with a different approach. You:(Required)

Support the chosen direction and engage constructively

Feel mildly deflated but move on quickly

Wonder if your input is truly valued

Feel frustrated and find it difficult to engage enthusiastically after that

A client you have built a warm rapport with over many months informs you they are leaving the clinic. You:(Required)

Wish them well warmly and ensure their transition or file transfer is handled with full care

Feel a brief sense of loss but focus on giving them a good exit experience

Feel hurt or rejected, even if you understand it is not personal

Find yourself replaying the relationship and wondering what went wrong

Section G

G(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I am given an instruction or process to follow, I think about what it is trying to achieve before I apply it.

A family of four arrives for their first appointment. You have individual intake forms for each person, including the three young children. You:

Pause and think about what would actually serve this family best — then ask the clinician or adapt accordingly

Have each person complete their own form — the process exists for a reason

Have the parents complete forms for the children

Complete whichever forms seem most relevant and leave the rest

G(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I can tell the difference between when a rule should be followed exactly and when the spirit of the rule matters more than the letter of it.

You receive an email from a client that includes an instruction your employer gave you but which does not quite fit this specific situation. Your employer is unavailable. You:(Required)

Think about what your employer would most likely want here, act on your best judgment, and document what you did and why

Follow the instruction exactly as given — consistency is important

Wait until your employer is available before responding

Do the closest thing to the instruction that fits the situation, without flagging it

G(Required)

Section H

H(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I handle a client interaction, I think about what their experience of that interaction feels like — not just whether the task got done.

A client calls to cancel their upcoming appointment. Their voice sounds strained and they say 'I just can't make it.' You:(Required)

Cancel the appointment, note the concern in the file, and flag it to the clinician

Cancel the appointment and offer the next available slot

Cancel the appointment and ask if they are okay before ending the call

Cancel the appointment — rescheduling logistics are the priority

H(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I think about what it feels like to walk into a clinic as a client — and that awareness shapes how I communicate and welcome people.

A new client emails asking about fees, cancellation policy, and what to bring to the first session. The best response is:(Required)

A warm, clear reply that answers each question and closes with something that helps them feel at ease

A professional reply covering the factual information they asked for

A link to the clinic’s FAQ or intake package

A brief reply confirming their appointment and noting that everything will be explained at the first session

H(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I see my role as part of a client’s experience of care — not just the logistics that support it.

Section I

I(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I complete a task my employer has given me, I let them know it is done — I do not wait to be asked.

You are working remotely and step away for lunch. Your employer calls and you miss it. You:(Required)

Call back as soon as you return and briefly note you were on a break

Text to say you were unavailable and will call back shortly

Return the call when you are back — missing a call occasionally is normal

Send a message before stepping away in future so this does not happen again

I(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I proactively update my employer on the status of tasks — I do not wait for them to chase me for an update.

You have been asked to follow up with three clients about rescheduling. By end of day you have reached two but not the third. You:(Required)

Send a brief update noting two are done and the third is outstanding — with your plan to follow up

Complete the task tomorrow and report back when all three are done

Flag it only if the third client has not responded after another attempt

Send the update only if you were given a deadline you cannot meet

I(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I think of keeping my employer informed as part of doing my job well — not as an extra task on top of it.

Section J

J(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I receive feedback about how I have done something, I think about how that applies to similar situations — not just the one that was raised.

Your employer corrects you on how you handled a couples scheduling situation — you only booked one partner. The next time you encounter a couples file, you:(Required)

Automatically pause and think about both partners before confirming anything

Double-check whether this is a couples file before proceeding

Follow your usual process and correct if something comes up

Ask your employer to confirm what to do before scheduling any couples files in future

J(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I rarely make the same type of mistake twice — when something goes wrong I look for the pattern underneath it.

A process you have been using for two weeks turns out to be incorrect. When you correct it, you:(Required)

Fix the current instance and review whether anything else was affected by the same error

Fix the current instance and adjust going forward

Fix the current instance and flag it to your employer

Fix the current instance — it was a one-off

J(Required)

Section K

K(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I step away during working hours, I always let my employer know in advance and confirm when I will be back.

You are working from home and have a flexible schedule. Your most accurate description of how you manage your day is:(Required)

I structure my own time, communicate my availability clearly, and manage my output without needing check-ins

I work well independently but appreciate regular check-ins to stay aligned

I do my best work when I have a clear schedule provided by my employer

I find it difficult to stay focused without external structure but I am working on it

K(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I think of my availability and reachability during working hours as a professional responsibility — not a personal preference.

You are managing three tasks simultaneously and a fourth urgent one arrives. You:(Required)

Assess the priority of all four, communicate to your employer if any deadlines are at risk, and manage accordingly

Work through them in order of arrival — fairness and consistency matter

Ask your employer which to prioritise before proceeding

Do what you can and flag anything you could not complete at the end of the day

K(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I have a system for managing my workload that ensures nothing falls through the cracks — and I use it consistently.

Section L

L(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
When I complete a task, I naturally think about what it connects to and whether anything else needs to happen as a result.

You are booking a follow-up appointment for a client who had a first session last week. Before confirming the time, you:(Required)

Check the client’s file to understand where they are in their treatment and whether the timing or type of appointment makes sense

Find the next available slot and confirm it with the client

Check that the therapist is available and the room is free

Book the same day and time as the previous session for consistency

L(Required)

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I notice patterns in the work — in scheduling, client communication, or operations — and I flag them before they become problems.

You receive an email from a client saying he is ending his relationship with his partner. You:(Required)

Forward it to the clinician, document it appropriately for PHIPA compliance, and think about whether the upcoming couples appointment needs to be addressed

Forward it to the clinician and file it

File it and let the clinician handle it at the next session

Reply to acknowledge receipt and file it

L(Required)

You notice the clinic has had four cancellations in the last week from clients at the same stage of treatment. You:(Required)

Flag the pattern to your employer — it may be clinically or operationally significant

Fill the slots from the waitlist and note the cancellations

Note it in case it happens again next week

Fill the slots and move on — cancellations are a normal part of clinic operations